Coolum Caprice Guest Terms and Conditions
Coolum Caprice Booking Conditions and Refund Policy
To ensure a reservation when booking with us at Coolum Caprice we require a deposit to be paid upon booking. A trust account receipt and letter of confirmation will be issued which ensures your booking is secure.
Please check all details and dates are correct and contact us immediately if there are any issues. The balance for your accommodation is payable on arrival. We accept cash, credit cards & eftpos. Please note: Cash payments will also require a $200 refundable security deposit or a credit card imprint upon arrival, and American Express and Diners Club cards will incur an additional 3.7% processing fee.
Our check-in time is from 2.00pm and our check out time is by 10.00am
Office hours are 8.00am to 5.00pm (Public Holiday Office Hours may vary). If you will be arriving outside these hours, please contact reception to advise your estimated time of arrival. This will enable us to make the necessary arrangements for collection of keys
There is ONE car space allotted per apartment in the undercover car park, and all apartments have direct dial telephone facilities. Our apartments are fully self-contained, and include all linen (except beach towels). For your convenience we have available for hire - foldaway beds, cots, highchairs, boogie boards, and beach towels.
If for some reason you have to cancel your holiday a $30 administration fee applies. The balance of the deposit is refundable where at least 14 notice for low season bookings or 28 days notice for high season bookings is given. Subsequent to that time a refund is available if the apartment can be relet for the total period of your reservation.
Please feel free to discuss any matters of uncertainty with reception staff or where necessary with Management.
We look forward to welcoming you our guest.
You can be assured of a deserved break at Coolum Caprice. We are right by the beautiful Coolum beach and our resort is renowned for its very relaxed and happy atmosphere.